Visitor Guidelines & Primary Support Person Information

Updated: June 2025

At Covenant HealthCare, we welcome visitors as an important part of a patient’s healing process. To ensure a safe, respectful, and supportive environment for all patients, visitors are asked to follow the guidelines below.

Visiting Hours & Limits

  • General visiting hours: 8:00 am – 8:00 pm
  • Specialty units (Critical Care, RNICU, Labor & Delivery, etc.) may have unique rules.
    • Labor & Delivery: maximum of two visitors at a time.
    • Outpatient testing: One visitor recommended, two maximum (based on space and procedure type).
  • Inpatient visitation: Up to two visitors per patient during visiting hours, as space allows.
  • Children under 12: Visits are limited and require nursing approval for special circumstances. Children must be accompanied by an adult at all times and cannot stay overnight (Exceptions will be made for breastfeeding mothers).
  • Compassionate exceptions may be made for critically ill or dying patients.

After-Hours Visitation

  • Visitors arriving outside of regular hours must check in with Security.
  • The pediatric surgical recovery area will allow two (2) parents/guardians.
  • Security will confirm permission with the patient’s care team.
  • Staff will verify that the patient approves of the visit.

Visitor Conduct & Safety

  • Our facilities are secure 24/7.
  • For infection control, visitors must use public restrooms (located on every floor)rather than patient bathrooms.
  • All visitors must follow hand hygiene and isolation precautions as directed by staff.
  • Disruptive, threatening, or unsafe behavior may result in loss of visitation privileges and possible law enforcement involvement.
  • Visitors may be restricted if:
    • A patient or roommate needs privacy or rest
    • A clinical procedure or assessment is in progress
    • The patient or visitor is at risk of infection
    • Special infection protections are in place (e.g., pandemic restrictions)
    • Court orders or safety/security measures apply (e.g., prisoner-guarded patient, lockdown)

Alternatives to In-Person Visiting

If in-person visitation is limited or not possible, staff can help arrange phone calls or video visits so patients remain connected to loved ones.

Patient Visitation Rights

  • Patients may refuse visitors at any time.
  • Patients may designate a Primary Support Person to be present during important moments of care. This person may be different from their medical decision maker.
  • Patients may change or remove their Primary Support Person at any time.
  • Covenant HealthCare does not restrict visitation based on race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.

Primary Support Person Information

  • Patients may designate one Primary Support Person to be present for care discussions and education.
  • The name of this person will be recorded in the patient’s medical record.
  • If a patient is unable to choose,their medical decision maker or next of kin will be asked to identify a Primary Support Person.

Thank you for helping us provide a safe and healing environment for all patients.